Operations & Logistics Coordinator

Hi there, potential colleague! Join us in our mission to become a driver of positive change in the eyewear industry.

Get ready to make a real impact in a B Corp certified company as our new Operations & Logistics Coordinator. This role is immediately available at our HQ in Amsterdam.

Your role:

As the Operations & Logistics Coordinator, you will play a crucial role in overseeing our day-to-day operations. Your main responsibilities will include maintaining close communication with our warehouse, ensuring smooth operational flows, addressing any exceptions that arise, and providing support in resolving logistical challenges. It will be your duty to ensure that our B2B and B2C order processes run seamlessly.

We are seeking an ideal candidate who is enthusiastic about continuous improvements, takes initiative in optimising processes, and contributes to our company's future expansion plans. Stakeholder management is a key aspect of this role, as you will be communicating daily with various teams, such as the CX-team, retail-team, buying and planning, among others. As a proactive go-getter, you thrive in a deadline-driven environment and consistently meet deadlines. Your motivation to give your best, even in challenging times, sets you apart. The tasks you will be handling are diverse, so flexibility is of utmost importance. If you are someone who embraces new challenges and seeks valuable experiences, we are excited to meet you!

You will: 

  • Manage the daily operations and processes with our 3PL. 
  • Monitor and ensure all orders go well and in case of exceptions or issues you fix this with the 3PL and inform other teams about the issues. 
  • Resolve customer complaints by investigating problems and developing solutions. 
  • Be the to go to person for all our (order) flows through this 3PL party. 
  • Manage the weekly & monthly performance with the 3PL: you lead the weekly meetings, set up weekly & monthly KPI’s for the 3PL. 
  • Maintain information systems; work within our order platform to manage orders and process returns. 
  • Support the Operations- & Logistics Manager in new initiatives and company wide projects. 
  • Proactively initiate smaller improvement projects. 
  • Support our HQ and retail colleagues on logistical questions & challenges 
  • Support to management and the company through conducting and organising administrative duties and activities including receiving and handling information. 
  • Coordinate the flow of information both internally and externally. 
  • Contribute to team effort by accomplishing related results as needed. 


  • Have a Bachelor's Degree in Operations & Logistics and/or other relevant field and/or equivalent working experience 
  • Possess 2-3 years’ working experience in managing a 3PL and B2C order flows 
  • Are a team player with a positive & upbeat attitude. 
  • Possess excellent communication and presentation skills. 
  • Are not someone who thinks about problems but has a solution oriented mindset. 
  • Have brilliant time management and multitasking skills. 
  • Display general logistics know-how and use this in your day-to-day.

What's in it for you...

  • Being part of a young and very ambitious team;
  • A flexible hybrid work environment (minimum of two/three days per week at our HQ in Amsterdam is required);
  • Personal development opportunities;
  • Wellbeing: healthy snacks, a collab with ClassPass and unlimited access to an online-psychologist OpenUp;
  • 25 holidays per year (based on full time) plus additional tenure based days;
  • Travel reimbursement if you live more than 10kms from our HQ;
  • Company pension plan;
  • The chance to be involved with every aspect of a rapidly growing company
  • Daily nutritious lunch;
  • Participation in events planned by our CultureClub (e.g. Borrel XXL, &talks, holiday gifting, ...);
  • Continuous updates of your eyewear collection! 

Jeez, that was a lot. Still with us? If you are, and you’re thinking that you might fit this profile, please apply via the form below. We’d love to hear from you! 

Ace & Tate is an equal opportunity employer. We are committed to nurturing an inclusive environment for all current and potential employees.