Customer Service & Prescription Verification Associate

Hi! We’re Ace & Tate and we make glasses. It sounds fairly simple, and that’s the whole point. We’re here to inject a good dose of common sense into our industry by making well-designed, quality eyewear accessible to everyone. Great fits that last, for all eyes.

Our jobs are for everyone, even if you don’t have previous optic experience. Even if you don’t wear glasses.

Currently, we are looking for a Customer Service & Prescription Verification Associate in Liverpool  (approximately 24 hours).

In this role, your main responsibilities will be providing online customer support and performing data verification. However, let me give you a better idea of what you can expect:

  • Ensuring timely processing of all orders and their smooth transition into production;
  • Keeping customers updated on the status of their orders, and handling any compliments, queries and complaints; 
  • Managing online orders for the UK and Ireland;
  • Reporting to our optometrist director and working closely with our Customer Experience team base in our Amsterdam office.
  • You'll be working from our office in Liverpool on Bold Street.

If this sounds like an exciting opportunity for you, we would love to hear from you!

We've got you covered with:

✔ Dedicated onboarding per role;

✔ 1:1 training with a buddy;

✔ Online and offline learning environment.

Feel free to reach out if you have any further questions or if you're interested in joining our team.

Here is what we'll offer you:

  • Discount codes for free and discounted pairs of opticals and sunnies;
  • The possibility of a monthly bonus;
  • No company uniforms;
  • Wellbeing benefits, including healthy snacks, and the opportunity to book free sessions with a certified psychologist;
  • 28 days of holiday entitlement, which increases to up to 33 days after two years of service (based on full-time employment);
  • Unlimited access to our internal learning portal.

At Ace & Tate you contribute not only to the company’s mission, but also to our Responsibility mission of being committed to being a more socially & environmentally responsible business, every day.

As a certified B-Corp, we take careful consideration of the impact of the decisions we make at work on the planet and on people and we ask you to commit to this as well and Think it Through. In that way, together, we can continue our goal of becoming a more responsible business.

Still with us? Well, then you might as well apply.

It's as simple as this:

Click & Apply → Call & Match → Meet → Join the team

Do you want to work in a  B-corp certified company? Then we can't wait to meet you!

Ace & Tate is an equal opportunity employer. We are committed to nurturing an inclusive environment for all current and potential employees